When using Turvo’s public scheduling tool, you may encounter error messages when the system cannot proceed with the appointment information provided. Scheduling errors occur when the system encounters an unexpected information entry, incompatible requests, or some other invalid behavior. To understand common errors, why they occur, and how to resolve them, see the information outlined below.
Error message formats
Scheduling errors display in a few different ways. You may see a message box open up.
Error messages can also display in a red bar at the bottom of the screen.
Other error messages appear in red text below the text entry field.
Error messages, reasons, and resolutions
|
Error message |
Reason |
Resolution |
|
Order doesn’t have scheduling location in origin or destination. |
The Warehouse Management System integration did not pass the Facility Location field to Carrier Public Scheduling (CPS). |
Follow the instructions in the error message. |
|
[Error message from API] |
An external API doesn’t allow the creation of an appointment. The error message you see may vary depending on the API. |
Follow the instructions in the error message. |
|
An appointment has already been scheduled for this order. |
An appointment is already scheduled for the order. |
Remove the order to continue scheduling the appointment or modify the order's existing appointment. |
|
Appointment cannot be booked for a transfer order. |
The order direction is “Transfer.” |
Select a valid order direction to schedule an appointment. |
|
The order has already been completed. |
The order entered in the appointment is already completed. |
Select a valid order to schedule an appointment. |
|
The order has already been canceled. |
The order entered in the appointment is canceled. |
Select a valid order to schedule an appointment. |
|
Appointment cannot be booked for this order. |
The order doesn’t have an origin or destination. |
Add the correct origin or destination to the order in the Origin-destination fields in the Details tab. |
|
This order already has a shipment attached. To schedule please notify the Facility. |
The order has more than one shipment associated with it. |
Contact the facility directly. |
|
Appointment cannot be booked more than 365 days in advance of order pickup or delivery date. Please check back on [Date] |
An appointment is booked more than 365 days ahead of the order pickup or delivery date. |
The “check back” date is the earliest date you will be able to schedule the pickup or delivery. |
|
Sorry, there are currently no available slots. Please contact the facility for more details. |
There are no available appointment slots in the date range that you selected. |
Search for a different date range or contact the facility to make alternate arrangements. |
|
No appointment matches the details you provided. |
The confirmation number, appointment, or date information provided does not match an existing appointment. |
Ensure that you enter the correct confirmation number, appointment, and date. |
|
[Error message from API] |
An external API doesn’t allow the editing of an appointment. The error message you see may vary depending on the API. |
Follow the instructions in the error message. |
|
No error message box, but the Order ID field is highlighted. |
An invalid order ID is entered. |
Enter the correct Order ID. |
|
You already entered this order. |
The same order is entered twice. |
Enter each valid order ID one time each. |
|
Other slot not allowed for Orders/Customers. Please contact Facility. |
This error occurs when you attempt to remove the primary customer order in the Other reservation. |
Contact the facility directly. |
|
Orders cannot be changed. You need at least one Order from [CUSTOMER NAME] customer on the appointment. Please contact the Facility. |
This error occurs when you attempt to remove the primary customer order in the Customer reservation. |
Contact the facility directly. |
<%= heading %>