Checking the ETA for the next stop on a shipment

Turvo calculates when a shipment is due to arrive at the next stop on a route. Once a shipment status is En route, the estimated time of arrival (ETA) will be calculated. That estimated time of arrival is displayed as the ETA for that stop. You can view a stop’s ETA in the shipment itself, or in the list view of your Shipments page as its own column.

ETA in shipment details

  1. Navigate to a shipment using the left navigation bar, or search for a shipment using global search.
  2. Select a shipment, then click the Summary tab if it is not already selected.
  3. The shipment summary and the Route card both display the ETA to the next open stop on the route. In the example below, the ETA to the next stop, in this case the delivery, is July 8th at 6:12pm. 


Note: Turvo's shipment ETAs are calculated based on the data presented in the tenant the shipment is being viewed in. ETAs calculated at one tenant are not directly shared to another tenant because the data used to calculate ETAs (such as dwell time) could vary from tenant to tenant. If you’d like to be the provider of ETAs to your connected tenants when shipments are shared, reach out to your Turvo representative.

Important note: If your shipment’s tracking is provided by an external integration, such as P44 or OpenTrack, ETAs provided by the integration will be shared to your shipping partners’ tenants by default.

ETA in Shipments list

Step 1:

Select Shipments from the left navigation bar.

Protip: You can also hover over Shipments and select a specific phase to view shipments in that phase. ETA to next stop is only available for shipments in Plan or Ship.


Step 2:

If your Shipments page is displayed in card view, update to list view by navigating to the top right of your screen and selecting the list view icon.


Step 3:

Once list view is selected, the ETA to next stop is visible as its own column. The Next Stop column shows what number out of the total stops that the next stop is.


Protip: If ETA to next stop or Next Stop aren’t included in your list view, navigate to the three vertical dots at the top right of the shipment header and select ETA to next stop and/or Next Stop from the overflow menu. If you have more than one pickup or drop, you can also add the ETA to last stop column, which shows the ETA of the final stop in the route. If you’d like to know the shipment’s last known location and when it was recorded at that location (using your local timezone), add the Location column.

Note: Use the Search function in the three dot menu to find these column options quickly.


How are ETA times calculated?

By default, ETA calculations are based on the time of the last known location update and the expected drive time from that location to the next stop. In the diagram below, a shipment departs Stop 1 at 10:15 AM. The drive time from Stop 1 to Stop 2 is 5 hours. The ETA to Stop 2 is calculated as the last location update (10:15 AM at stop 1) + drive time to stop 2 (5 hours) = 3:15 PM.

Note: If an En route status update is received that does not have a location associated with it, Turvo will not recalculate ETA. A location is required in order to calculate ETA.

If you frequently support long-haul over-the-road shipments (where the Mode is TL, LTL, or Drayage), you may wish to incorporate the maximum miles that your drivers are allowed to drive in a 24 hour period and their average speed into your ETA calculations. See our article, Configuring max distance and speed for approximate Hours of Service in ETA calculations, to learn more about configuring these settings for your ETA calculations.

Note: Carriers performing LTL, parcel, drayage, air, rail, ocean, or intermodal shipments may not be able to provide or calculate ETAs for the stops. If an ETA is not provided by the carrier, or Turvo cannot calculate an ETA for the next stop, ETA to delivery will remain blank or will be filled in with the destination location’s Delivery appointment time.

Learn about ETA to all stops to understand how Turvo calculates ETA beyond the next stop on the route. Learn about how ETA is considered in #ApproachingLate and #RunningLate tags.

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