Can I tell if a driver has downloaded Turvo Driver?
No, to protect their privacy, we do not track any driver behavior except location tracking during shipment execution. When the driver starts a shipment from the app, you’ll know they are using it by checking the shipment Timeline tab for an update which indicates the shipment was started by the driver.
How can I tell when a driver ‘starts shipment’ in the app?
The shipment status will change to Dispatched and you will be able to see an entry which indicates “Driver started shipment” in the Timeline tab within the shipment. You can also set up notifications to alerts you when shipments are dispatched.
When does the blue dot that tells a driver’s location appear on the map in a shipment? Does that require the driver to do something on their end?
The blue tracking dot that indicates the driver’s location appears only when the driver starts the shipment, or if the dispatcher changes the shipment status and manually and inputs a location for the status change. Drivers will need to set their mobile Location Settings to “Always Allow” in order for tracking to work correctly.
The blue dot also appears for telematics assets at the scheduled start time or when the shipment is started.
What happens in my shipment when a driver breaks a geofence?
Depending on the direction, crossing a geofence will trigger a shipment status change indicating that the driver is At Pickup (entering the geofence at the pickup location) or At Delivery (entering the geofence at the delivery location).
Picked Up (leaving the geofence after pickup), Delivered (leaving the geofence after delivery), and Checked In (checking in at the delivery site) are manual milestones that should be executed manually, either by a driver or broker.
What happens in my shipment when a driver starts a shipment but fails to ‘check in’ or ‘check out’ at facilities? Can I still get visibility and timestamps?
If the driver forgets to check in or out, tracking is not affected. If geofences are configured, your tracking will still indicate when they arrived/departed the pickup/delivery locations regardless of whether they check in/out.
If I send a message to a driver from a shipment, how will they be notified?
Drivers will need to make sure the Turvo Driver app has notifications enabled on their phone, and if they are enabled, the notification from the Driver app will pop up on their screen, similar to any other app notification. They can read the message in the Turvo Driver app.
Can I share documents with the driver through the Turvo platform?
Yes, any document you add or upload under the shipment Documents tab except rate confirmations and invoices can be viewed by the driver in the driver mobile app.
Can Turvo Driver just be used as a TSP (telematics service provider)?
The driver app can be leveraged as a visibility solution; however, it will not keep track of hours of service and only tracks location while driver is using it on a Turvo shipment.
What shipment details and sections are visible to the driver in the app?
Drivers can only see information pertinent to them. This includes the shipment and/or order ID, stop locations, pickup and delivery dates and appointment times, type of equipment needed, and items to be picked up or delivered. They will see the customer name as well, which in most cases will be the broker that shared the shipment with them.