The Turvo Driver app requires the below operating systems for Android and iOS devices. While the app is compatible with tablets with the correct OS version, we recommend using a mobile device with a phone number, as you will need to use your phone number to sign in and receive a verification code, and all shipments shared with you will be shared via text message with your mobile phone number.
iOS: Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Android: Requires Android 5.0 Lollipop or later. Compatible with phones and tablets.
Table of Contents
How do I sign into the Turvo Driver app?
What if I forgot my Apple ID and can't download the app on my phone?
Do I need to have locations services turned on?
How do I enable location settings on my phone?
I don't want to be tracked constantly. Is the app always tracking me?
Why haven't I received a verification code?
Why has the shipment disappeared from the app?
Why am I seeing a blue update screen?
Why is my screen black when I am trying to upload a document with my camera?
What should I do if my phone number changes?
Should I turn notifications on?
Where should I upload the BOL?
What if I received multiple shipments at the same time, how do I know which one to start?
Download the FAQ (print and share with drivers)
How do I sign into the Turvo Driver app?
If you are new to Turvo:
- Once you receive an SMS invite to the shipment, click the URL in the SMS invite to open the App Store or Google Play Store and download the Turvo Driver app.
- Open the app, enter your mobile phone number on the sign-in screen and tap Continue. The mobile phone number must match the phone number that the SMS invite was sent to. You will receive a 6-digit verification code via SMS.
- Return to the app and enter the verification code on the screen that says We sent a code.
- Enter your full name if prompted.
If you already use Turvo:
- Once you’ve been invited to the shipment, either click on the URL in the SMS invite or open the Turvo Driver app directly.
- Enter your mobile phone number on the sign in screen and tap Continue. You should receive a 6-digit verification code via SMS.
- Return to the app and enter the verification code on the screen that says We sent a code.
- The driver should be signed into the app.What if I forgot my Apple ID and can’t download the app on my iPhone?
Please visit this link at the Apple Support site to find your Apple ID: https://support.apple.com/en-us/HT201354
Do I need to have location services turned on?
For the best Turvo Driver app experience, we recommend that drivers set their location services to “Always”.
This allows improved tracking accuracy as you complete the shipment and keeps everyone on the same page about where the shipment is.
How do I enable location settings on my phone?
iOS
- Go to Settings > Privacy > Location Services
- Make sure the toggle near Location Services is turned ON
- Scroll down and select Turvo Driver
- Select Always
Android
- Go to Settings > Security & Location > Location
- Make sure the toggle near Location Services is turned ON
- Go to Settings > Apps & notifications > Turvo Driver App > Permissions
- Make sure the toggle near Location is turned ON
I don’t want to be tracked constantly. Is the app always tracking me?
Absolutely not. The Turvo Driver app only tracks you when you are executing a shipment. As soon as the shipment reaches Route complete status, tracking stops.
If you need to pause location services while executing a shipment for a break between shifts or other breaks, you can use the On-duty/Off-duty toggle to put yourself into Off-Duty for a set amount of time. Once the timer is up, you’ll be automatically set into On-Duty and your shift will resume.
I’m in Off-duty mode, but need to resume my shift early or extend my break/edit my timer. How do I do that?
Click MODIFY in the Off-duty banner located at the bottom of your app screen. From there, you can choose to either MODIFY TIME to update your Off-duty timer, or RESUME NOW to immediately resume your shift and re-enable location services and in app notifications.
Why haven’t I received a verification code?
If it’s been a few moments and you haven’t received a verification code via SMS please try the following:
- Click Resend code. If you still do not receive an SMS, click Back.
- Make sure your phone number was entered correctly
- Double check the country code is correct for the phone number and try again
- If problems persist, reach out to your point of contact for Turvo
Why did the shipment disappear from the app?
- Check if you have been removed from the shipment by reaching out to your dispatcher. If you’ve been removed, your access to the shipment is revoked.
- Did you previously complete the shipment? Check your Past shipments list to see if it appears there.
Why am I seeing a blue update screen?
You need to update Turvo Driver to get all the latest product improvements and bug fixes to the app.
Why is my screen black when I am trying to upload a document using my camera?
You must allow the Turvo Driver app to use your mobile device’s camera.
iOS
- Go to Settings > Privacy > Camera
- Make sure the toggle near Camera is turned ON for Turvo Driver
Android
- Go to Settings > Apps & Notifications > Turvo Driver App > Permissions
- Make sure the toggle near Camera is turned ON
What should I do if my phone number changes?
Notify the dispatcher of the change so they can update your Turvo account with the new number. You will be prompted to enter your personal information again the next time you login, and previous shipments completed with the old phone number will not appear.
What happens if I click the app invite link with a phone number that's not associated with my Turvo account?
If you click or tap on the the shipment invite link with a mobile device that has a different phone number than the number associated with your Turvo account you will receive the following message and will not be allow to access the shipment:
“You are trying to access a shipment associated with a different phone number. Please log in again with the correct phone number.”
Should I turn notifications on?
For the best experience, we recommend allowing notifications from the Turvo Driver app.
This helps to make sure important shipment updates & messages are seen and communicated promptly.
If notifications were previously turned off for the Turvo Driver app, this can be changed in the phone’s settings.
Where should I upload the BOL?
On the main shipment page at the top of the screen, there is an icon for Documents. Use this to upload the BOL, and you will be able to select Document type = BOL before you upload. You will be prompted to allow Turvo Driver to use your camera and must allow access.
What if I receive multiple shipments at the same time, how do I know which one to start?
With the Turvo Driver app on the shipments page, all of your available shipments will appear in order from first to last. The top shipment is the first one you should start. You can check all the start times by clicking in to the shipment just to be sure.
Troubleshooting
If you are experiencing an issue with the Driver App that you are unable to resolve, please immediately report the issue with the below information included:
- Explain the issue that is happening in detail.
- Is your mobile phone iOS or Android?
- What version of the app is the driver using?
- What is the carrier’s DOT number?
- What is the shipment number?
- Take a screenshot of the issue and send it to your support contact.
Download a PDF to print for drivers:
Click the link below to download a document that can be emailed or printed for drivers to use:
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