Driver app: Troubleshooting location tracking on Android devices

If an Android device is set to optimize battery usage, then a shipment will not track in the Driver app. If prompted to stop optimizing battery usage, tap Allow.

0. Allow popup.png

If you tap Deny, you'll see a warning at the top of the shipment that alerts you Location tracking is off. To enable tracking again, tap the Location tracking is off warning.

1. Location tracking is off.png

A screen describing the issue appears. Tap CHANGE NOW.

2. Change now.png

In the next popup, you're asked to stop optimizing battery usage. Tap Allow for the Turvo Driver app to run in the background without restricting its battery usage. 

3. Allow.png

The shipment will now be able to track the shipment accurately.

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