Shipment exception types and reasons

Exceptions in Turvo can be used in many different scenarios. Use the table below to understand each Exception type offered for shipments in Turvo and the Reasons that can be used to explain the exception.

Note: Exceptions can also be added on orders and inventory. This table corresponds to shipment exceptions only.

To learn more about exceptions see:

Exception types	Available reasons
Appointment issue	All carriers rejected Appointment needed Carrier can’t update shipment Carrier dispatch error Change request - Date Change request - Quantity Change request - Reference number Closed for holiday Congestion at location Consignee - Closed Consignee - Other Delivery refused Drayage delay Driver - Other Driver hours Driver unreachable Equipment not available Incorrect address Incorrect appointment Incorrect shipping information Insufficient delivery time Mechanical breakdown Other Past cut-off time Prearranged appointment Previous stop Shipper - Other Shortage System failure Traffic Vehicle accident Warehouse Weather or natural disaster
Appointment not scheduled	All carriers rejected Appointment needed Carrier can’t update shipment Carrier dispatch error Change request - Date Closed for holiday Congestion at location Consignee - Closed Consignee - Other Delivery attempted Delivery refused Drayage delay Driver - Other Driver hours Driver unreachable Equipment not available Held for customs documents Held for shipment consolidation Incorrect address Incorrect appointment Incorrect shipping information Insufficient delivery time Mechanical breakdown Other Past cut-off time Prearranged appointment Previous stop Shipper - Other Shortage System failure Traffic Vehicle accident Waiting for customer pickup Warehouse Weather or natural disaster
Border issue	Consignee - Other Damage Documents missing or incomplete Held for customs documents Held for customs inspection Incorrect shipping information Other Past cut-off time Processing Professional authority inspection Weather or natural disaster
Carrier issue	Advance requested Carrier can’t cover load Carrier can’t update shipment Carrier dispatch error Change request - Carrier, Mode, Equipment Documents missing or incomplete Driver - Other Driver hours Driver unreachable Held for shipment consolidation Other
Customer issue	Credit hold Documents missing or incomplete Held for shipment consolidation Held per shipper Incorrect shipping information Other Returned to shipper Shipper - Other
Delivery issue	Appointment needed Cancellation Closed for holiday Consignee - Closed Consignee - Other Delivery attempted Delivery refused Driver - Other Improper facility or equipment Incorrect address Incorrect appointment Insufficient delivery time Other Past cut-off time
Equipment issue	Change request - Carrier, Mode, Equipment Equipment damaged or not functional Equipment not available Other Trailer not usable due to prior product
Held at Customs	Manifest hold CET Hold PGA/Commercial Enforcement Hold Statistical Validation Hold Others
Location issue	Change request - Address Change request - Date Change request - Hours of operation Other
Location sharing permissions set incorrectly*	Location sharing permissions not set to ‘always’ or ‘allow all the time’ **Note:* This exception will only display if the Turvo Driver app is selected as the tracking source on the shipment. This exception is not accessible through Workbench. You can access it through the Shipment timeline and *Fast Action Button*.
Missed appointment	All carriers rejected Carrier dispatch error Change request - Date Closed for holiday Congestion at location Consignee - Closed Consignee - Other Drayage delay Driver - Other Driver hours Driver unreachable Employee strike Equipment not available Held for customs documents Held for shipment consolidation Incorrect shipping information Insufficient delivery time Mechanical breakdown Other Past cut-off time Prearranged appointment Previous stop Professional authority inspection Road closed or impassable Shipper - Other Traffic Trailer not usable due to prior product Vehicle accident Weather or natural disaster
Missing arrival \ Missing departure	All carriers rejected Appointment needed Carrier can’t update shipment Carrier dispatch error Change request - Date Closed for holiday Congestion at location Consignee - Closed Consignee - Other Delivery attempted Delivery refused Drayage delay Driver - Other Driver hours Driver unreachable Equipment not available Held for customs documents Held for shipment consolidation Incorrect address Incorrect appointment Incorrect shipping information Insufficient delivery time Mechanical breakdown Other Past cut-off time Prearranged appointment Previous stop Shipper - Other Shortage System failure Traffic Vehicle accident Waiting for customer pickup Warehouse Weather or natural disaster
Needs Location Update	Carrier dispatch error Change request - Date Change request - Quantity Change request - Reference number Closed for holiday Congestion at location Consignee - Closed Consignee - Other Delivery attempted Delivery refused Documents missing or incomplete Driver - Other Driver hours Driver unreachable Employee strike Equipment not available Held for customs documents Held for customs inspection Held for shipment consolidation Improper facility or equipment Incorrect address Incorrect appointment Incorrect shipping information Insufficient delivery time Insufficient pickup time Intermodal delay Load shifted Mechanical breakdown Other Past cut-off time Prearranged appointment Previous stop Professional authority inspection Returned to shipper Road closed or impassable Shipment overweight Shipper - Other Shortage System failure Traffic Vehicle accident Waiting for customer pickup Warehouse Weather or natural disaster
Pickup issue	Appointment needed Cancellation Closed for holiday Driver - Other Improper facility or equipment Incorrect address Incorrect appointment Incorrect shipping information Insufficient pickup time Load shifted Other Past cut-off time Shipment overweight Shipper - Other Waiting for customer pickup Waiting for items Warehouse Delivery date and pickup time is before pickup date Equipment type not provided ITS or DAT Credentials have expired Pickup date and/or time has already passed Pickup city, state and/or delivery city, state (OD pair) do not fall within USA, Mexico, or Canada Service or system error
Planning issue	Associated order is canceled Pickup location changed Delivery location changed Pickup date changed Drop date changed Assigned customer changed Item changed
Posting failed*	Delivery date and pickup time is before pickup date Equipment type not provided ITS or DAT Credentials have expired Pickup date and/or time has already passed Pickup city, state and/or delivery city, state (OD pair) do not fall within USA, Mexico, or Canada Service or system error Damage Humidity violation Light violation Load shifted Other Overage Packaging insufficient Previous stop Recall Seal compromised Shipment overweight Shipper - Other Shortage Temperature violation Theft Vandalism Warehouse Note: Posting Failed* exceptions are not accessible through Workbench. You can access these exceptions through the Shipment list view and *Fast Action Tab* on a shipment. For more information on resolving posting exceptions, see the Posting exceptions section of the How to create a shipment posting and send to carriers article in the Help Center.
Product issue	Damage Humidity violation Light violation Load shifted Other Overage Packaging insufficient Previous stop Recall Seal compromised Shipment overweight Shipper - Other Shortage Temperature violation Theft Vandalism Warehouse
Running late	Appointment needed Carrier can’t cover load Carrier dispatch error Change request - Date Closed for holiday Congestion at location Consignee - Closed Consignee - Other Delivery refused Documents missing or incomplete Drayage delay Driver - Other Driver hours Employee strike Equipment not available Held for customs documents Held for customs inspection Held for shipment consolidation Improper facility or equipment Incorrect address Incorrect shipping information Insufficient delivery time Insufficient pickup time Load shifted Mechanical breakdown Other Past cut-off time Prearranged appointment Previous stop Professional authority inspection Returned to shipper Road closed or impassable Shipment overweight Shipper - Other Traffic Vehicle accident Warehouse Weather or natural disaster

Shipment exception types and reasons

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