Exception types and reasons glossary

Exceptions in Turvo can be used in many different scenarios. Use the tables below to understand each Exception type offered for shipment, order, and inventory exceptions in Turvo and the Reasons that can be used to explain the exception.

These tables have up to three columns, depending on the exception type:

  • One column lists the name of the exception type. 
  • Another column lists When statements that can be used in Autopilot to create rules to automatically apply an exception of that type. 
    • Note: This column is not present in the Inventory exceptions table, as there are no Autopilot rules pertaining to inventory exceptions.
  • The last column lists the available Reason field options if that exception type contains the field and, in some cases, notes on the unique aspects of that exception type.
    • Note: This column is not present in the Shipment exceptions table, because the reason codes attached to shipment exceptions can be customized in the Admin console.

Use the links to jump to each type of exception types and reasons:

To learn more about using exceptions see:

Shipment exceptions

Reason codes related to shipment exception types are customizable via the Exception to Reason Code (EDI) Linkage section of Admin console > Settings > Shipments. See our Mapping reason codes to shipment exceptions article to learn more.

Shipment Exception types Autopilot “When” statement
Appointment issue
  • An appointment is scheduled after requested date
  • An appointment is scheduled after planned date
Appointment not scheduled
  • A required appointment has not been scheduled
Arrived Late
  • Shipment arrived late
Border issue
  • N/A
Carrier issue
  • N/A
Customer issue
  • N/A
Delivery issue
  • N/A
Driver has active shipment
  • N/A
Equipment issue
  • N/A
ETA Not Available
  • N/A
FTL Booking failed
  • N/A
Held at Customs
  • N/A
Hold exceptions:
  • Hold Customs 1H
  • Hold Customs 1S
  • Hold Customs 1W
  • Hold Customs 1X
  • Hold Customs 5H
  • Hold Customs CET Hold Exam
  • Hold Customs General Order
  • Hold Customs In Bond
  • Hold Customs Incorrect Manifest
  • Hold Customs Intensive Exam
  • Hold Customs ISF Bond
  • Hold Customs Non-intrusive Inspection
  • Hold Customs Tailgate Exam
  • Hold Customs Unknown
  • Hold Customs Unknown Exam
  • Hold Line Fees
  • Hold Line Freight
  • Hold Line Unknown
  • Hold Terminal Closed Area
  • Hold Terminal Traffic Mitigation Fees
  • Hold Terminal Unable to Locate
  • Hold Terminal Unknown
  • Hold United States Department of Agriculture Agriculture Quarantine Inspection
  • Hold United States Department of Agriculture Pest Infestation Exam
  • Hold United States Department of Agriculture Unknown
  • N/A
Incorrect Location Sharing Permissions
  • N/A
Location issue
  • N/A
LTL Booking failed
  • N/A
Missed appointment
  • An appointment is missed
Missing arrival / Missing departure
  • An arrival update is missing
  • A departure update is missing
Missing Docs
  • A shipment is missing document(s)
Needs Location Update
  • A location update is missing
No matching routing guide
  • No matching routing guide is found
Pickup issue
  • N/A
Planning issue
  • N/A
Posting failed
  • N/A
Product issue
  • N/A
Rating issue
  • A shipment is updated*

*Note: Rules using this When statement are intended to automate rating, and only produce the Rating issue exception if Turvo fails to automatically rate a shipment.

Register Container Failed
  • N/A
Routing guide dropped off
  • Routing guide manually interrupted
Routing guide rejected
  • No carrier accepted
Running late
  • A shipment is running late
Shipment Booking Failed
  • N/A

Order exceptions

Order Exception types Autopilot “When” statement Available reasons
Product issue* N/A
  • Overage
  • Shortage
  • Damage
*Note: Creating a Product issue exception causes the Item field to appear in the Add exception modal, giving you the ability to select which item on the order is having the product issue. You can only select one item at a time. If there are multiple items having a product issue, you’ll need to create an exception for each one.
Planning issue
  • Assigned customer change
  • Origin Location Changed
  • Destination Location Changed
  • Ship Date Changed
  • Delivery Date Changed
  • Item Details Changed
  • Order updated after planning
  • Order canceled after planning
  • Assigned customer changed
  • Origin Location Changed
  • Destination Location Changed
  • Ship Date Changed
  • Delivery Date Changed
  • Item Details Changed
Note: Reasons corresponding to the chosen When statement are automatically assigned on exceptions generated from Order Autopilot rules (e.g., Planning issue exceptions generated from an Origin Location Changed Autopilot rule always have the reason code, Origin Location Changed).
Line item issue
  • An item’s net weight is less than zero
  • An item’s gross weight is less than zero
  • UOM (Unit of Measure) mismatch
  • Item’s net weight is equal to or less than zero
  • Item’s gross weight is equal to or less than zero.
Note: Reasons corresponding to the chosen When statement are automatically assigned on exceptions generated from Order Autopilot rules (e.g., Line item issue exceptions generated from an An item’s net weight is less than zero Autopilot rule always have the reason code, Item’s net weight is equal to or less than zero).
Needs Docs When Document is missing
  • Missing Batch Invoice
  • Missing Invoice
  • Missing Bill of Lading
  • Missing Order
  • Missing Other
  • Missing Packing List
  • Missing Warehouse Receipt
Appointment issue N/A
  • Appointment scheduled late
  • Appointment not scheduled
  • Missed appointment
Rejected N/A
  • Insufficient inventory
  • Damage
  • Other
Other* N/A
  • N/A
*Note: When the Other type is selected, the Description field in the Add exception modal is required.

Inventory exceptions

Inventory Exception types Available reasons
Quantity*
  • Overage
  • Shortage
*Note: Creating an Inventory exception with the Quantity type causes the Quantity and Unit fields to appear on the Add exception modal. There, you’ll enter the quantity of the affected item having the noted product issue. The unit field will default to the unit type for the selected item.
Quality
  • Quality hold
  • Damage
  • Recall
Age
  • Expiration
  • Obsoletion
Other*
  • N/A
*Note: When the Other type is selected, the Description field in the Add exception modal is required.

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